Israeli Elections 2009
It is our fundamental and constitutional right NOT to vote as long as the options that are given to us are not to our satisfaction.
Banking on poor collective short-term memory (long-term memory in politics is rather science fiction these days) and national security in turmoil (almost all the time) Netaniyahu, Barak and Livni are hoping for a decent turnout for the February 2009 elections. For me, the only sane and logical option is NOT to vote and in doing so letting all of them know that they are not fit to lead us. None of them.
ATT: Hot, Bezeq International & Ministry of Communication in Israel
While for months already my Internet connection is unstable and my upload and download speed vary randomly throughout the day both Hot and Bezeq International have done nothing. I have called their telephone support numerous times with no success at all; mostly I listen to Coldplay while being on hold, and that is not a pleasant thing to do…
Moreover, usually between 7 – 9PM almost every day I enjoy, what I call, selective Internet browsing, meaning I can’t reach certain servers although they are online and working fine. (See screen shots below…)
In the meantime, both support teams (verbally ONLY, of course) state that there’s probably something wrong with my computer, since both of their services are 100% operational and there are no known problems with them.
Both Hot and Bezeq refuse to give me their answers in writing. Not even their refusal to refuse giving me their answer in writing, I can’t get in writing (for reasons known only to them)… Basically none of them are prepared to give me (the customer) ANYTHING in writing!
Now I have decided to make this public hoping it may help. Below are screen shots of low speed transfers (at least lower than promised) the moment they happen. Every time I add a screen shot I will let all three involved parties (see title of this post) know there’s a new one. Hopefully someone will take this seriously.
I have told all “organizations” what their problem might be and what to check from the beginning. It means I gave them free consulting already while getting nothing in return and I am the paying customer here…
Here it is, in writing:
Bezeq International: DNS servers and IP switching. Mostly their DNS servers are not up to speed so that is why sometimes I don’t see “all” of the Internet! Especially your NY servers! Chek them out first!
HOT: Infrastructure is not good in my neighborhood and bandwidth “sharing” or “surfing” is wrong because at peak hours (7-9PM) all connections slow down for everybody…
Ministry of Communication: DO YOUR FUCKING JOB AND MAKE THEM WORK!
Thank You: Hot, Bezeq International and Ministry of Communication.
Below is a diary of screenshots, communication attempts (rather lack of them) by all three parties…
May 05, 2009
Major Update!
First of all I must apologize to Roi from Bezeq International, for not writing about this earlier, that put in the time and effort in the last week of April into solving this problem. Thank you very much.
I kid you not, the guy called me 3 times, had Hot people on the line and in an extremely professional and pragmatic manner brought this problem to a 50% solution. At the end of the day ALL the problems I had were a result of HOT faulty infrastructure. They said they are fixing it and I am due to receive a refund for all the problems I had. That was 2 weeks ago.
Now, HOT says, no. No refund, because you spoke to Bezeq International and not us. I am waiting for a HOT management representative to call me back until 14:30 today.
April 21, 2009
And the saga goes on. Today @ 10:12PM (that is when I checked) again I am browsing a “selective” Internet. What does that mean, and finally we know who’s to blame? Bezeq International has a problem. I managed to have both support representatives on the line and Bezeq International guy says “Yes, we have a system problem, sure, you can’t see some sites that are in the U.S.”
He is promising that a representative of theirs is going to call me within 24 hours, so I can demand a refund for all the hours of work I have lost during the past few months…
Lets see what happens…
March 05, 2009
After receiving about 10 emails from Bezeq International stating that “I must talk to them in order for them to help me” and sending them my phone number, I have received no calls yet. Nothing in writing either. Also, no mails from them in the last week to ten days. I guess they know why.
On the other hand, nothing from HOT or The Ministry of Communication. They intend to ignore this, and it will go away. How mature…
Still, my Internet connection does have problems but I must admit about 50% less than before. Maybe they’ve done something without informing me or the problem solved itself (like most problems do, here in Israel).
February 11, 2009
Bezeq International is taking an interest in what’s going on (does the fact that this post is No. 1 on Google have to do anything with that?) Nice!
I will publish their mails here as soon as they stop sending me mails asking for my phone number (I don’t want them to talk to me, I want answers and written ones. I think I deserve that much.)
February 08, 2009
Today, after numerous e-mails and phone calls, Bezeq International writes back to me and they are asking me to provide more details so they can “help” me. I sent them back the link to this post.
Today is February 5th 2009. I had a Hot technician at my place beginning of this week and today, again, my speeds are down 75% (see screenshot below). I called them again and a technician is coming in tomorrow, AGAIN! I mean, all I am asking for is what I was promised to begin with. An Internet connection with a constant speed. On average I call their support once a week and still no results. OMFG! Is ANYBODY in this country going to do anything they promised EVER!!!
As of Dec. 28, 2008 I have sent a Public Mail to all three organizations containing the link to this post.
Screen shots, Dec 28, 7:59PM, now wordpress.org seems to be not working just for me… LOL!
Screen shots, Dec. 28, 7:49 PM Local Time with less than 10 seconds difference between them…
Screen shots, Dec. 28, 7:40 PM Local Time
source: http://downforeveryoneorjustme.com
Network Timeout? Less then 20 seconds later (see screen shot above!) the website “seems” to be working just fine…
Screen shots Dec. 25 to Dec. 28 2008.
Weekend Playlist No.5*
*@ Movies…
Network (1976)
Dr. Stranglove (1964)
A Space Odyssey 2001 (1968)
Videodrome (1983)
A Clockwork Orange (1971)
The Wall – Pink Floyd (1982)
Big Lebowski (1998)
Scarface (1983)
Black Cat White Cat (1998)
Underground (1995)
Professor Baltazar
Weekend Playlist No.4*
*I have nothing to say…
Brian Eno and David Byrne – Strange Overtones
Asaf Avidan & The Mojos – Hangwoman
Janis Joplin – Move Over
Tanja Jovicevic – Iznad Grada (EKV)
Time – Istina Masina
Doors – The End
Stranglers – Nice & Sleazy
Joy Division – Love Will Tear Us Apart
Kate Bush – Wuthering Heights
Kate Bush – Cloudbusting
Laurie Anderson – Oh Superman
Che (The Movie) Is Out!
Can’t wait to see it. If there’s any historical figure that I respect and even worship it is Che Guevara. And, if there was an actor I always felt could and should play him on screen it is Benicio Del Toro. Finally my dream is a reality. Add Steven Soderbergh, a great director to the mix and I’m there.
“Hasta La Victoria Siempre!”
Gracias por todo, comandante.
Weekend Playlist No.3*
*Here we go…
PJ Harvey – A Perfect Day Elise
Cocteau Twins – Seekers Who Are Lovers (Live VH1/BBC)
Cocteau Twins – Wax And Wane
Siouxsie and the Banshees – Dear Prudence
Patti Smith – Because The Night
PIL – This Is Not A Love Song
Led Zeppelin – No Quarter
Cream – Sunshine Of Your Love
Ella Fitzgerald – Sunshine Of Your Love (Cream)
Carly Simon – You’re So Vain
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